The bike mail order company Canyon is now offering the "Collect & Ride" assembly service. Canyon is cooperating with local bike shops to offer this service. This means that anyone who wants to order their bike from Canyon but not have it fully assembled can now book the additional service at a price of 149.90 euros. The service will initially only be offered at 40 local bike shops in Germany, Austria and Switzerland (DACH region).
It is intended to close the "gap between online shopping and the service offered by a local bike shop", according to a press release. The advantage for the buyer is professional assembly and convenient maintenance in bike shops that work together with Canyon.
Since the end of the 2000s, Canyon has been operating a service network in cooperation with independent bike dealers that offers customers access to local maintenance and repair services. In future, this service network will be expanded to include the option for customers to commission selected bike shops to deliver and assemble bikes.
Pick up ready-made or assemble at home yourself
Canyon bikes are manufactured in stable Cartons delivered to customers to protect the bikes from transport damage. Customers also receive all the tools they need to assemble the bike - including a torque spanner and, if necessary, a shock pump. There is also a step-by-step guide explaining how to assemble a Canyon bike.
But you have to be able and willing to do it yourself. So far there has already been a Exclusive offer for E-MTB customersNow all those who prefer to leave the assembly to a professional can pick up the fully assembled bike either from Canyon in Koblenz or from a service partner. In both cases, this costs 149.90 euros. Canyon explicitly emphasises that no bike fitting is included in this price.
The dealers who offer the Collect & Ride assembly service take care of unpacking and assembling the bikes shipped by Canyon. They dispose of all cardboard packaging and recycling materials and hand over the new bike to the customer in ready-to-ride condition.
We expect the service to appeal to customers who might not buy a bike from Canyon without it. - Marcus Graeser, Director 3rd Party Services at Canyon.
Currently, the Collect & Ride service is only available to customers in Germany, Austria and Switzerland during the order process on canyon.com and in the Canyon app. Collect & Ride will be introduced in other regions in 2024 and 2025.
Free assembly service at Rose & Storck
Other mail order companies also offer a bike assembly service. At Radon, the service costs 40 euros. Radon currently has around 120 service partners listed on its homepage. Consignors like Storck Bicycle and Rose Bikes even offer a free assembly service for collection from the brand's shops.
Rose also offers free instruction from a customer advisor. Rose Bikes currently has the largest stationary network of partner workshops thanks to its cooperation with Verbund Service und Fahrrad (VSF). In addition to its nine own stores and eight co-operation shops, the Bocholt-based bicycle manufacturer works with over 130 selected partner workshops in the DACH region.
Kristian Bauer
Editor
