New Canyon service: Assembly and setup at the customer's premises

Buying mountain bikes online has become established in recent years. Mail-order bikes impress with good prices and great equipment packages. However, the topic of e-bikes poses new challenges for the mail order business. Other, less experienced buyers and new, seemingly more complex technology are deterring customers from buying online. Added to this is the more difficult situation in the event of damage. Canyon wants to allay its potential customers' fears and offers a personalised delivery service exclusively for e-bikes.

On request, buyers can have their new Neuron:On or Spectral:On bike delivered to them personally, ready to ride. The customer receives instruction and the bike is adjusted to their personal requirements. This special service costs 79 euros and is carried out by Canyon partners Get Bike and LiveCycle.

This is how Canyon describes the new "Ready to ride" delivery:

In addition to the tried-and-tested direct delivery of the pre-assembled bike to the customer's home or personal collection from the Canyon showroom in Koblenz, the customer can choose the "Ready to Ride" delivery as a third shipping option. DHL then delivers the e-bike to a pre-defined service partner near the customer, where it is finally assembled and brought to the customer. Get Bike or LiveCycle will set up the bike directly on site with the customer and provide instruction, after which the customer will complete a test ride. The respective service partner takes care of the appointment logistics. An algorithm running in the background during the ordering process defines which delivery partner is suitable for the customer's location based on the constantly growing coverage areas and the availability of Get Bike and Live Cycle. Shipping costs are already included in the price of 79 euros for this service, but the Canyon Bikeguard transport box, which varies depending on the model, is not.