Fox has identified a safety problem with the 2013 models of the 32 and 34 Float. In the damper unit, the cylinder and piston unit can become detached from each other. In this case, the fork deflects unhindered, which can lead to the loss of the front wheel and consequently to serious falls. Owners of a Fox 32 or 34 Float from the Evolution series with 120 to 160 millimetres of travel should use their fork Do not use from now onuntil it is clear whether the fork is part of the recall.
These forks were fitted as standard to 2013 models from Specialized, Trek, Scott, Kona and Cannondale, among others, and were also sold in the aftermarket. The affected forks were manufactured by Fox in Watsonville, CA, USA. Talas models should not be affected by the recall.
UPDATE (04/11/2013): Fox has identified further product IDs and an additional serial number that are also affected by the recall. These have now been added to the database. Owners of a Fox fork in question should therefore (once again) visit the Fox website http://ridefox.com/recall check.
Additional serial number: 415583-0051
Additional ID codes: CD28, CD2Q, CD3H, CD3J, CD66, CD97, CDLG, CDP6, CDX7, CDX8, CDYL, CFGS, CFQW, CFXT, CH5B, CH6P, CH8R, CHXX
How to recognise forks affected by the recall:
- the large stickers on the left and right fork tubes are labelled "Evolution Series" (see photo below)
- Fork colours: black, white and green
- only Float models are affected
- with or without remote
- 120 to 160 millimetres of travel
- Sticker colours: black and white with silver, grey and other manufacturer-specific custom colours
What to do?
- If you are unsure, leave the bike at home first.
- Find the ID code of the fork and make a note of it.
- Enter the ID code on the following website: http://ridefox.com/recall and further information.
- Is the fork affected by the recall or is the ID code illegible? Then you need to find out the serial number of the fork. You may have to remove the wheel to do this. If the fork is equipped with remote control, the cable guide holder must be removed. The serial number is located on the underside of the fork crown. Caution: The digits 0, 3 and 8 can easily be confused.
- The serial number can also be used to find out whether the fork needs to be repaired.
Contact in Germany, Austria and Switzerland
End customers should contact the dealer from whom they purchased the product or the official Fox service partners. These are:
For Germany and Austria:
Toxoholic's
Internet: www.toxoholics.de
Phone: +49 6331 14983-0
For Switzerland:
Suspension Centre
Internet: www.suspensioncenter.ch
Phone: +41 31 809 30 20
Sebastian Brust
Editor
