Canyon battery recall: New batteries on the way, refunds for those affected
Update from 28.3.2025 - Replacement batteries with customers by July at the latest
Just in time for the start of the season, Canyon is starting to replace the defective batteries on Spectral:On and Torque:On. The mail-order company from Koblenz has developed new batteries for the affected Spectral:On CF and Torque:On CF e-mountainbikes with Shimano motors. The new batteries can be ordered now. Unfortunately, delivery has been delayed compared to the original plan due to unforeseeable production difficulties, according to Canyon. However, most affected customers should receive the new battery between April and June. The new batteries have the same size and capacity as the originals and can be easily replaced with 720 or 900 watt hours.
"The fastest possible delivery of replacement batteries to all affected customers remains our top priority," says the Canyon website. Canyon is also expanding its compensation programme for those affected. Those who had to have the battery replaced could already apply for a "partial refund of the purchase price", as we wrote in our December update. Depending on the delivery date of the new battery, there are now additional reimbursement payments of 104 to 238 euros per additional month of failure. The amount of the refund is based on the purchase price of the bike. The replacement payment is to be transferred to the customer when the new battery is dispatched.
Update from 17.12.2024:
Canyon has since published new information on the faulty batteries. En bloc: A solution for dealing with the affected batteries should be ready by February 2025. And affected customers can now apply for a partial refund of the purchase price.
Specifically, the Koblenz website states: "We greatly appreciate your understanding and patience and are working hard to find a solution. As a thank you, we are offering you a partial refund of the purchase price of your bike. This can either be paid out as a Canyon voucher or directly to your bank account, depending on your place of residence and the customs regulations applicable there." The refund can be requested via this link.
"The amount offered varies depending on the model. Processing can take up to 4 weeks. Make sure you have completed the mandatory battery check described above before claiming your refund," it continues. The amounts involved are between 260 and 596 euros. If you choose a voucher for the Canyon webshop instead of a credit note, you will receive 50% more, i.e. up to 894 euros.
How the affected batteries will be dealt with in the future has probably still not been finalised. "We are on track to find a solution by February. Further details will follow in mid-January and we will keep you informed on this page and by email," Canyon announces on its homepage. Until then, the following still applies: batteries from the affected batches should be Not used or loaded become.
The background and original message from 11 November 2024:
"Mandatory battery check and information on how to adjust usage". Under this sober headline, the Koblenz-based bike manufacturer Canyon is currently informing customers about problems with e-bike batteries, such as those installed in the Spectral:On CF/CFR and Torque:On CF models. This concerns the carbon e-mountainbikes with batteries with 720 and 900 watt hours. All corresponding bikes have a Shimano Ep8 or EP801 motor. Affected batteries must be checked and disposed of in the event of damage. According to Canyon, the bikes should not be used for the time being.
Reason for safety warning: cracks in battery housing
The problem: In rare cases, cracks or fissures can form in the battery housing, allowing water to get inside. A short circuit and, in the very worst case, a battery fire cannot be ruled out. According to Canyon, the serial number will tell you whether your battery is affected. The abbreviations BT0001, BT0002, BT0003 and BT0004 indicate the affected batches.
If your battery is one of the affected batteries, please check it visually for damage to the housing. Examples of the damage can be seen in the photos below. If you are unsure or need help checking your battery, you can make an appointment with an expert to carry out a remote inspection. - Canyon Service on the website
Canyon writes about the next steps:
If the housing of your battery is damaged, you must dispose of the battery in accordance with local rules and regulations. Under no circumstances should the battery be disposed of with household waste or sent for recycling. Do not attempt to incinerate the battery. - Canyon website
The affected batteries that have been found to be damaged can therefore also be returned to Canyon in person. However, in Germany this is only possible at the Canyon Service Factory location in Koblenz. Canyon urges you to refrain from shipping. In fact, it is virtually impossible to legally ship separate e-bike batteries - even if they are not damaged.
But even if you don't discover any damage when inspecting your battery, you can't breathe a sigh of relief. Canyon asks that you do not continue to use or charge the batteries under any circumstances:
If your battery is not damaged but the serial number indicates that it is part of the affected batch, please do not use your bike. Put the battery back in the bike and wait for our next contact with further instructions.
You can find all detailed information from the manufacturer directly on the Canyon website!
It remains to be seen exactly how the problem will be solved. According to Canyon, an update will be sent to all buyers at the beginning of December.
However, the all-clear has been given for all Canyon riders who ride an e-bike with a Bosch or TQ motor. The original Shimano batteries (504 or 630 Wh) of the older Spectral:On, Neuron:On and Torque:On, all with aluminium frames, are also unaffected.
Florentin Vesenbeckh
Editor CvD
